In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. Why have I received a letter directly from local authorities about a violation or toll? However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. The letter we sent you includes details about the date and time, as well as the location of the incident.
If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry.Ĭan you send me the actual violation or toll notice? Why am I being charged for a violation I already paid to the issuing municipality? If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: You can also pay for your toll or violation by mail. If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. We will directly charge that credit or debit card listed on your rental agreement there is no need to do anything else.If you paid for your car rental with a credit card or debit card: The information - based on the date, time and vehicle - indicates that you were the renter. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. Account holders will be required to turn over their old I-PASS transponders.How do you know that I generated this violation or toll? Customers also can visit customer service centers at tollway oases or the Downers Grove agency headquarters. To reactive an old account or to cancel one and reclaim I-PASS cash, drivers can call the tollway at (800) 824-7277 or (800) UC-IPASS. If you are returning the toll tag by mail, FasTrak recommends sending the toll tag by certified or registered mail to P.O. You can return your toll tag in person or by mail to the FasTrak Customer Service Center. The letter should include your name and return address.
"By mail, please wrap your I-PASS transponder(s) in aluminum foil and include a letter requesting that the account be closed. Now, we have got the complete detailed explanation and answer for everyone, who is interested! This is a question our experts keep getting from time to time.
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